Find clear answers about reservations, payments, cancellations, and our services.
How can I make a booking?
All bookings are made securely through Booking.com. Choose your property, select your dates, and complete the reservation there. Contact us for any questions.
What is your cancellation policy?
Standard & Genius Rates: Free cancellation up to 5 days before check-in. Within 5 days: one night’s stay is non-refundable. Promotional Rate: Free cancellation up to 5 days before check-in; within 5 days, all payments are non-refundable. Bookings within 30 days: Deposits may be immediate and non-refundable.
What is the refund policy?
Refunds are processed within 1–3 business days after approval and typically appear in 5–10 business days, via the original payment method, following the cancellation rules.
Are there any additional fees?
Cleaning fees apply. Some properties may require a refundable security deposit. Late check-outs: $300; noise violations after 10 PM: $500.
What payment methods do you accept?
Check-in: 4:00 PM Check-out: 12:00 PM
Late check-outs need approval and may cost $300.
When will I receive check-in instructions?
3 days before arrival via email and Booking.com messages.
What if I encounter an issue during my stay?
24/7 support via the maintenance hotline or email at support@example.com
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Is parking available?
Most properties include free on-site parking. Check your listing for details.
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Do you offer high-speed internet?
Yes, all properties include Wi-Fi. Details provided before arrival.
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Are bed linens and towels provided?
Yes, plus basic toiletries. .
Can I view the property before booking?
No, but photos, descriptions, and reviews are accurate.
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Are pets allowed?
Varies by property—check individual listings.
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Are there restrictions during my stay?
No smoking indoors, no parties, quiet hours after 10 PM. Violations may result in fines or eviction.
